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As business owners, the last thing we want is to underserve our clients and leave them complaining about our services. Unfortunately, it happens when a business is growing.
The key is to have a great system in place to handle each opportunity like a pro and turn those complaints into raving fans moments.
As business owners, we start off very attentive to each and every client – checking in, asking questions, requesting feedback, and doing everything we can to make sure they have an amazing experience with our company. However, as the business owner gets more and more busy…well, the ability to continue to do those tasks those tasks falls by the wayside, and they do not always get completed.
This is where a Client Happiness Coordinator is vital to every business. In many ways, this person can prove to be the most profitable team member for your small business.
Years ago, most business was done face to face. You offered a service or product that someone wanted, built up trust in your community, and people chose to do business with you. Communication was easy – there were personal touch points built straight into the system. Today, however, things have changed considerably. We now do business with people across the country and around the world, and we take in more information than we ever would have imagined possible. One thing hasn’t changed, though: client communication remains as vital as it ever was.
Many business owners want to create diverse teams, but the question remains: what is the ROI, and how can you build a diverse team strategically? Diversity applies to every team in your business, but I’d like to highlight the importance of building a diverse Sales Team.
Most of the business owners that my team and I speak with face one of two problems when it comes…
If you’re not selling, you’re not growing – it’s as simple as that. The how behind selling is a bit…
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