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As leaders, we’re always looking at ways to cultivate our culture and build resilient teams that thrive. It is well known that retention of teams creates stronger bonds. It doesn’t just increase productivity, but also increases happiness.
All too often, entrepreneurs get so sucked into the endless cycle of doing that they forget to take time to celebrate their business anniversary and all that has transpired since the beginning.
Business owners, take a moment to pause and appreciate all that you have accomplished.
One of the most powerful ways to obtain feedback from clients is a Client Survey. That said, if the survey isn’t carefully crafted, it is also one of the easiest ways to obtain skewed information that doesn’t truly give you a realistic view.
As business owners, the last thing we want is to underserve our clients and leave them complaining about our services. Unfortunately, it happens when a business is growing.
The key is to have a great system in place to handle each opportunity like a pro and turn those complaints into raving fans moments.
As business owners, we start off very attentive to each and every client – checking in, asking questions, requesting feedback, and doing everything we can to make sure they have an amazing experience with our company. However, as the business owner gets more and more busy…well, the ability to continue to do those tasks those tasks falls by the wayside, and they do not always get completed.
This is where a Client Happiness Coordinator is vital to every business. In many ways, this person can prove to be the most profitable team member for your small business.
Over the years, I’ve worked with thousands of small business owners. After seeing what they do in their business and how their systems do (or do not) work, I’ve realized that the biggest problem with owners or admins is often that they try to sit down and write it all themselves with no input from the team.
On the surface, this may seem like it would be an effective tactic – after all, the owner has a vision for how they want their business to run. In reality though, it just never works. If you really want your team to have the systems they need to run productively and profitably, wherever possible get your team involved in building the systems they will use.